Need help with your account, a trade, the demo accounts, or the mobile apps? Send us an email — a real person on the Verstige team will get back to you.
To help us resolve your issue faster, include as much of the following as possible:
Can't sign in, password reset, email change, two-factor setup. Settings → Profile covers most of this.
Connect a demo balance, switch personas ($250 / $500 / $1k / $5k / $10k), reset trades, transfer between demo and live.
Connecting your brokerage, displaying balances, syncing positions, OAuth tokens that expired.
App Store / Play Store install issues, push notifications, biometric login, deep-linking, account deletion.
Why your points changed, why your rank dropped, what counts toward leveling, the trades-points-trade-up cycle.
Subscription questions are handled by Stripe directly — they email you receipts. Reach out for refund requests.
Data export requests, account deletion (also available in Settings → Delete account), GDPR / CCPA requests.
Trading platform integrations, partner program, affiliate / referral commissions, broker onboarding.
Go to Settings → Delete account. We require a typed confirmation ("DELETE") before initiating the deletion. All your data — trade history, OS points, social messages, and authentication — is permanently removed. Some anonymized aggregate analytics may be retained. If you can't access your account, email us at support@verstige.io from the email address on file and we'll process the request manually.
Authentication, profile, trade history, and social activity are stored on Supabase (Postgres + auth + realtime). Avatars are stored in Supabase Storage. We use cloud hosting providers (Railway, Vercel) for the API and web app. Payment data is held by Stripe under their privacy policy — we never see your card number. The mobile apps run as native WebViews that load our hosted web app; no additional data is collected by the native shell.
No. The default account is a built-in demo account that simulates trading against live Yahoo Finance prices. Demo balances, trades, and P&L are tracked exactly like real money for an authentic experience, but no actual funds are at risk. If you connect a TradeLocker or DXTrade account, you can view your real brokerage positions inside Verstige, but all trade execution happens on your brokerage platform — not in Verstige.
Yes. Go to the Trade Journal page and click the export button (top-right of the page). You can export as CSV (Excel, Google Sheets) or JSON (for back-testing or migration to another platform).
Both apps load the same backend, so data should be identical. If you see a discrepancy, force-quit and reopen the app — the WebView caches stale data aggressively. If the issue persists, email us at support@verstige.io with a screenshot of the discrepancy.
We aim to reply within 1 business day (Mon–Fri, 9am–6pm US Eastern). For security incidents (account compromise, unauthorized access), flag the email subject with "[SECURITY]" — we treat those as priority.
Email support@verstige.io with the subject line "[SECURITY]" and a description of the issue. We follow responsible disclosure — please give us a reasonable window (30 days) before public disclosure so we can patch and notify affected users.
The Platform runs on managed cloud infrastructure (Railway, Vercel, Supabase, Stripe). Each provider has its own status page:
For incidents affecting only Verstige (e.g. a bad deploy), check our changelog for the latest status.
For copyright takedown requests (DMCA), trademark complaints, court orders, or law enforcement requests, email support@verstige.io with the subject line "[LEGAL]". We respond within 5 business days.
For privacy-specific requests (GDPR, CCPA, data deletion), see our Privacy Policy.
Verstige Marketing and Technology is a US-incorporated company. Our physical address is available on request for legal correspondence.
Email: support@verstige.io